The Customer Executive in Information Security will serve as the primary point of contact for our clients on all security-related matters.

This role involves managing customer relationships, addressing security concerns, providing guidance on best practices, and ensuring compliance with security policies. The ideal candidate will have a strong background in information security, excellent communication skills, and a customer-centric approach.

Key Responsibilities:

1. Customer Engagement:

   • Serve as the main point of contact for customers regarding information security issues and inquiries.

   • Develop and maintain strong relationships with key customer stakeholders.

   • Conduct regular meetings with customers to discuss security posture, incidents, and improvements.

2. Incident Management:

   • Coordinate with internal teams and customers to manage security incidents and breaches.

   • Provide timely updates and detailed reports to customers during and after incidents.

   • Assist in the development of incident response plans and procedures.

3. Advisory and Consultancy:

   • Offer expert advice on information security best practices and strategies.

   • Help customers understand and implement security policies, standards, and procedures.

   • Conduct security assessments and provide recommendations for improvements.

4. Compliance and Audit Support:

   • Ensure customers' compliance with relevant security regulations and standards (e.g., GDPR, ISO 27001).

   • Assist customers during security audits and assessments.

   • Maintain thorough documentation of security processes and compliance activities.

5. Training and Awareness:

   • Develop and deliver security awareness training programs for customers.

   • Create and distribute educational materials on information security topics.

   • Promote a culture of security awareness within customer organizations.

6. Continuous Improvement:

   • Collect and analyze customer feedback to improve security services and processes.

   • Stay updated with the latest security trends, threats, and technologies.

   • Participate in continuous professional development and training.

Qualifications:

• Bachelor's degree in Information Security, Computer Science, or a related field.

• Minimum of 3 years of experience in information security or a related role.

• Strong understanding of information security principles, practices, and frameworks.

• Excellent communication, presentation, and interpersonal skills.

• Ability to explain complex security concepts to non-technical stakeholders.

• Experience with security tools and technologies (e.g., SIEM, firewalls, IDS/IPS).

• Relevant certifications (e.g., CISSP, CISM, CEH) are highly desirable.

• Strong problem-solving skills and attention to detail.

• Ability to work independently and as part of a team.

Benefits:

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional growth and development.

• Flexible working hours and remote work options.

• Employee wellness programs.

Application Process: Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience. Please send your application to careers@farisec.com with the subject line "Customer Executive - Information Security Application".

FARISEC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.